Tilde vs Merge Agent Handler

The short answer

Merge Agent Handler brings Merge's integration experience to agents: MCP connectors, tool packs, per-user credentials and a security gateway with data loss prevention rules and audit logs.

Tilde covers tools and credentials too, and goes further into running agents: runtime guardrails for jailbreaks and PII, approvals before sensitive actions, and channels and voice for reaching people.

At a glance

Where Merge Agent Handler is strong

Merge Agent Handler has broad connector coverage, detailed rules for detecting personal data, and mature compliance certifications including SOC 2 Type II, ISO 27001 and HIPAA. Every call is logged with the user, tool and anything detected.

Teams that already use Merge's Unified API can reuse the same connection flow for agents.

Where Tilde is different

Merge focuses on the connector and what flows through it. Tilde covers the agent's whole path, from the person talking to it to the action it takes.

• Integrations without the plumbing. Create MCP tool servers from our catalog of SaaS providers, proxy an existing MCP server, or forward requests to your own API.
• Credentials you don't have to build. Tilde handles OAuth, API keys and custom authentication, including encryption and rotation.
• Security middleware on every agent. Tilde blocks jailbreak attempts and redacts personal information (PII) in agent inputs and outputs.
• Access scoped to the work. Workspaces and grants limit which people and agents can reach which resources, with single sign-on through your OIDC provider.
• Control on sensitive actions. Govern checks policy, asks a person to approve and records the decision before an action runs.
• Channels in a single click. Add WhatsApp, Slack, Discord, Telegram or GitHub to an agent without writing an adapter. ChatKit adds message history, sessions, webhooks, schedules and agent-to-agent delegation.
• Secrets kept out of the model. The secure browser signs in to websites with injected credentials the agent never sees.
• Voice when you need it. Build realtime voice agents on the same tools and permissions.
• One inventory. The Registry records every agent, who owns it and who can use it, whichever framework built it.
• Runs where your data lives. Use Tilde cloud, or deploy Tilde on-prem in your own infrastructure. Embedded engineers can help you set it up.

Using Merge Agent Handler and Tilde together

Tilde can proxy upstream MCP servers, so tools served elsewhere can sit behind Tilde's security middleware, permissions and approvals, and reach users through Tilde channels.

flowchart TB
  People["People on Slack, WhatsApp or voice"] --> Channels
  subgraph Tilde["Tilde"]
    Channels["Channels"]
    Guard["Security middleware"]
    Govern["IAM and approvals"]
    Tools["MCP tools and credentials"]
  end
  Channels --> Agent["Your agent"]
  Agent --> Guard
  Guard --> Govern
  Govern --> Tools
  Tools --> Systems["Your systems"]

Which should you choose?

• Choose Merge Agent Handler if you already use Merge and mainly need governed connectors with data loss prevention rules.
• Choose Tilde if you also need jailbreak prevention, approvals, channels, voice or on-prem deployment.
• Talk to our team if you'd like help planning it.